Contact Westerville Restoration Group
One call connects you with a restoration professional serving Westerville, Franklin County, and Delaware County — available around the clock.
Water, fire, and mold emergencies rarely happen during convenient hours, which is why this line is answered around the clock, every day of the year. Calling (614) 665-8102 connects you with a restoration professional who can talk through what's happening and get the right crew headed your way.
For an active water emergency — a burst pipe, an overflowing appliance, or a basement taking on water — call first and handle safe, simple steps like shutting off the water source while help is on the way. For fire, smoke, or a situation involving downed power lines or standing water near an electrical panel, prioritize getting people and pets out safely and let a professional assess the rest.
What to Have Ready When You Call
- The property address, including any specific unit or entry details for a technician arriving after dark
- A callback number where you can be reached
- A brief description of what happened and when it was discovered
- Whether the water source has been stopped, and whether power is on or off in the affected area
- Your homeowners or renters insurance company name, if you plan to file a claim
- Photos of the damage, taken before cleanup begins, if it's safe to take them
- Whether anyone in the home has health concerns that could be affected by mold or smoke exposure
- Access information for the property, such as gate codes or whether someone will be present to let a technician in
Service Area
Calls are routed for Westerville and the surrounding Franklin and Delaware County communities, including Gahanna, Worthington, New Albany, Orange Township, Genoa Township, Blendon Township, and smaller communities further along the Big Walnut Creek corridor including Sunbury, Galena, and Berkshire Township.
Reporting a Municipal Water Issue
If the problem involves a City of Westerville water main break or a municipal utility issue rather than damage inside your home, that's handled directly by the City of Westerville Water Division, not a private restoration crew. Water emergencies can be reported 24/7 at (614) 901-6740, and non-emergency utility questions go to (614) 901-6770.
Send a Message
Prefer not to call right now? Send the details and a message will be routed to the on-call restoration team.
Business Details
Westerville Restoration Group
7194 Hilmar Dr
Westerville, OH 43082
(614) 665-8102
Available 24 hours a day, 7 days a week for emergency dispatch.
Frequently Asked Questions
Is someone actually available at 3 a.m. or on a holiday?
Yes. The line is answered 24/7, including nights, weekends, and holidays, because water and fire damage don't follow a schedule and neither does the restoration network this site connects to.
Do the restoration professionals work directly with my insurance company?
Restoration professionals connected through this network commonly document damage — photos, moisture readings, and a description of the loss — in a way that supports an insurance claim, and many are experienced working alongside adjusters. That said, your policy and claim are between you and your insurance carrier; confirm coverage details directly with them.
What should I say when I call?
A clear description of what happened (burst pipe, flooded basement, fire, etc.), your property address, and whether the situation is still active — for example, water still flowing — helps get the right response moving fastest.